These Website Standard Terms and Use outline the conditions of use by anyone visiting this www.batuuclimbing.com (“Website”).
Batu Formation Sdn Bhd (“Batuu Climbing” “us”, “we”, or “our”) operates the www.batuuclimbing.com website and respective subdomains (the “Service”).
These Terms and Conditions ("Terms") govern your use of our website, and any services provided by Batuu Climbing. By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services.
All participants entering Batuu Climbing premises must have a Batuu Climbing account. All waiver forms must be completed and signed by an adult aged 18 years old or above.
For children below 18 years old, the waiver form signed by the parent/legal guardian is considered to apply to the child as well after his/her details are added to the adult's account via a child account.
Forgery of signatures is illegal. Batuu Climbing will not be responsible for signatures on a minor's account that do not belong to their parent/legal guardian.
Batuu Climbing reserves the right to deny entry if the above is not satisfied and the booking may be forfeited in the event of erroneous bookings.
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
Membership Terms: Memberships are subject to the terms and conditions outlined in your membership agreement. We reserve the right to modify membership terms at any time, and inform you on the changes in the most appropriate and relevant manner.
Class Bookings: All class bookings are subject to availability. We may cancel or reschedule classes at our discretion. If you miss a class for any reason that is your responsibility, we are not obligated to provide a refund or reschedule the class for you and reserve the right not to do so.
Payments: All fees for memberships, classes, and other services must be paid in accordance with the terms outlined at the time of purchase. We only accept cashless payments, such as card or e-wallet, as we are practicing cashless transactions. We will email all receipts to the email address you provide. Additionally, we store all transaction receipts electronically. If you need a physical receipt, please request one at the counter immediately upon completing your transaction.
No horseplay will be tolerated when safety is compromised. Climbers shall abide to Batuu house rules.
Batuu Climbing reserves the right to invite participants to leave the premises should there be a breach in safety concerns after repeated reminders.
Climbers age below 13 are allowed to access the Kid Zone only unless a special permission is granted by Batuu Climbing’s manager to access the main climbing area. Batuu Climbing reserve the right to revoke the special permission in events where the climber did not abide to Batuu’s House Rules.
Climbers age 13 and above are allowed to access the main climbing. Batuu Climbing reserves the right to invite participants to leave the premises should there be a breach in safety concerns after repeated reminders.
Non-climbers who wish to enter Batuu Climbing to accompany their friends or family (visitor) are subject to an entry fee of RM5 during the session. Non-climbers are required to register a Visitor account in order to enter. Batuu Climbing reserves the right to invite visitors to leave the premises should there be a breach in safety concerns after repeated reminders.
All first-time climbers to Batuu Climbing will be required to watch the safety briefing video and attend a safety briefing before they are allowed to start climbing.
Up to 30 minutes may be used to check in all climbers registered for the session, equipment fitting, and safety briefing.
All verification outcomes made by the management of Batuu Climbing will be final.
Every climber who wishes to climb in Batuu Climbing must be verified, possess an Batuu Climbing verification, and possess the safety verification.
Climbers must prominently display their Batuu Climbing verification tags throughout their climbing session at all times.
Climbers may be required to undergo another verification if they fail to bring their Batuu Climbing verification tags for proof of proficiency. Batuu Climbing reserves the right to stop any climber who does not have the required verification from lead-climbing, lead-belaying or top-rope belaying.
Climbers who do not display proficient belaying skills and techniques, despite already possessing a Batuu Climbing verification tag with the relevant verification stickers, may be required to undergo another verification after multiple corrections by Batuu Climbing.
External coaches are coaches that is not employed by Batuu Climbing. Private coaching with external coaches are allowed in our facilities with the approval from Batuu Climbing. A fee of RM30 will be charge for each private coaching session as we are providing the facilities for the class. Batuu Climbing reserves the right to invite participants or external coaches to leave the premises should there be a breach in safety concerns after repeated reminders.
Batuu Climbing reserves the right to impose a cleaning fee of up to RM1,000 in the event that participants soil the premises through (but not limited to) urination, defecation, and vomiting.
All purchases are non-refundable regardless of buyers' remorse or other reasons. Please refer to our Return & Refund policy here.
Assumption of Risk: Climbing and related activities carry inherent risks. By using our services, you acknowledge and assume all risks associated with these activities.
Waiver of Liability: You agree to release and hold harmless Batuu Climbing, its employees, agents, and affiliates from any and all claims, liabilities, damages, and expenses arising out of your use of our services, except in cases of gross negligence or willful misconduct.
Other than the content you own, under these Terms, Batuu Climbing and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all of the following:
Certain areas of this Website are restricted from being access by you and Batuu Climbing may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your use of our Site and services is also governed by our Privacy Policy, which can be found here. By using our Site, you consent to the collection and use of your information as described in the Privacy Policy.
This Website is provided “as is,” with all faults, and Batuu Climbing express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
In no event shall Batuu Climbing, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Batuu Climbing, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Batuu Climbing from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site and services after such modifications constitute your acceptance of the new Terms.
The Batuu Climbing is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Batuu Climbing and you in relation to your use of this Website, and supersede all prior agreements and understandings.
This agreement shall be governed by and construed in accordance with the laws of Malaysia excluding its conflict of rules and principles. You agree to submit to the exclusive jurisdiction of the courts located in Malaysia for any disputes arising out of or relating to these Terms or your use of our Site and services.
If you have any questions or concerns about these Terms, please contact us at community@batuuclimbing.com.